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Free samples are available, with sample preparation completed within 15 days. Tell us whether you need to compare paper, assess construction or review printed appearance. The sample request records what will be supplied. Courier arrangements and transit time are confirmed separately.

The feasible minimum depends on format, material, print setup and finishing. Give us your target quantity or comparison quantities using one specification. We quote those choices rather than applying one minimum to every product.

State copies for books, individual cards for business cards, decks plus cards per deck for card games, and complete sets for multi-component kits. List the quantity of each artwork version separately so the quotation and packing list use the same unit.

Payment is made by bank transfer (T/T). The quotation and invoice set out the payment schedule and bank instructions.

No. The 15-day period is for sample preparation. Bulk printing, finishing and freight follow a separate order schedule. Give us the date you need the goods in hand; we work back through approval, production and transport.

Supply a print PDF with embedded fonts, the agreed output profile and images around 300 PPI at their placed size. Use PDF/X-1a or PDF/X-4 according to the prepress workflow. A typical trimmed sheet starts with 3 mm bleed, while book wraps, spines and die-cut items follow their own template.

For a conventional book interior, send single pages in reading order unless the project instructions specify otherwise. Supply the cover separately using the final spine and wrap template. Do not impose press sheets yourself; finishing determines the production imposition.

Identify the current coated or uncoated reference and the actual print surface. State whether the color must use spot ink or may be simulated in CMYK. Agree a physical target and review finished appearance when a coating or laminate is included.

A PDF is useful for text, page sequence and layout. A color-managed display can simulate an output condition, but an ordinary screen view cannot approve the final stock, tactile finish or physical color. Use a suitable sample for the feature you need to evaluate.

Use separately named vector layers for each effect or cut path and keep them distinguishable from printable artwork. Explain which layers are production instructions. Use the project template for clearance around folds, edges and binding rather than a universal fine-detail allowance.

Our regular paper families include coated art paper, woodfree uncoated paper, white card and specialty paper. Choose the grade for its image surface, writing behavior, opacity, stiffness and finishing compatibility—not only its weight.

No. Grams per square meter measure mass per area; caliper measures thickness. Bulk, fiber composition, coating and moisture also affect handling. Compare a physical sample and the actual grade data when spine width, carton folds or finished weight matter.

Use the approved file revision, named stock, agreed sample and the checks relevant to the product. Inspect page or component count, color reference, finished size, binding or fold operation, surface condition and packing identity. An AQL plan, when used, also needs its lot size, level and defect classifications.

The destination, shipping method, packed carton dimensions, gross weight and pallet requirements determine the route and quote. Freight transit and customs are separate from production. Confirm the delivery scope and import responsibilities in the order.

The product needs protection against its likely damage: bent corners for books, rubbing surfaces for cards, movement inside presentation boxes, and moisture exposure during transport. Agree units per carton, protective layers, carton labels and any pallet requirement for the actual route.

If there is a problem with your order, contact us with the order reference, photographs and affected quantity. We review the issue and arrange reprinting where needed. Identify the affected version or carton and keep representative samples so the correction and replacement specification can be agreed.

Quote the earlier order reference and identify any changed artwork, material, quantity or delivery location. Keep the earlier approved sample for comparison. A paper substitution or revised finish needs a new approval decision, even when the trim size stays the same.